Surveillance can be an effective investigative method, but it is not a substitute for an investigative objective. The strongest referrals begin by identifying the claim decision that needs better information and the observable fact that may help inform it.
Start with the representation that matters
Activity is meaningful only in context. Identify the documented restriction, reported limitation, work status, activity representation, or material claim issue that creates the investigative question. Avoid turning general suspicion into a predetermined conclusion.
Ask whether the referral is operationally ready
Field time is expensive when basic lead development has not been completed. Current addresses, likely locations, vehicle information, appointment timing, public-facing activity indicators, or lawful pattern research can improve efficiency before surveillance begins.
Know when another method should come first
If the dispute is primarily about mechanism, notice, witnesses, or work circumstances, an AOE/COE investigation may provide more value. If the primary problem is location uncertainty, public-record or open-source research may be the better first step.
Reassess after each material finding
Good investigation is iterative. A productive first day may justify additional field activity. An unproductive day may indicate the timing, location, or premise needs to be reconsidered. Do not confuse additional hours with additional value.