Experience should make complicated things easier to understand.
Claims Field Guide is an independent educational project focused on practical investigative decision-making.
Michael LoMonaco
Michael is a claims and investigations professional with experience spanning field investigations, surveillance, operations leadership, SIU support, client services, and investigative strategy. His focus is helping claims professionals turn broad concerns into specific questions that can be objectively investigated.
Research & intelligence support
Scout supports public-source research, synthesis, content development, information architecture, and analytical structure. Human judgment remains responsible for editorial decisions, professional interpretation, and publication.
Independent and vendor-neutral
The project teaches investigative strategy and decision-making. Recommendations are described by capability - background research, OSINT, pattern-of-life research, canvass, AOE/COE, statements, surveillance, subrogation, records - rather than by company or proprietary service.
Collect facts. Develop information. Test assumptions.
Content should help a reader identify what is known, what remains open, what evidence could materially change a decision, and which investigative step is proportionate to that question.